Hi Leon, we appreciate your feedback.

Handle cost £36.00
Shipping UK MAINLAND 1-2 DAYS, 1.187 kg, £10.00
VAT 20% on £46 = £9.20
Total,£55.20

•,As you can see the cost of the handle was £36 (We agree they are not cheap but we do not set cost manufacture does on this product)
•,Shipping was offered on 1-2 days as we do not offer next day, our carrier collects ever day at 3pm and you placed your order after 4pm on the Friday, so this was processed on the Monday and shipped out for delivery on the Tue, we realise that we need to place in the shipping description that it needs to state working days only, I’m afraid we are not amazon and do not ship 24h a day.
•,The cost of the shipping is set at £10 for this product based on weight and the carrier services we only use must be signed for, trackability comes at a cost, this is due to us shipping worldwide weekly.
•,The question on the vat of £9 is incorrect, as shown above Vat is charged on the total amount VAT 20% on £46 = £9.20 which was clearly shown at check out.
•,You are correct handles can be purchased for less, we offer them starting at £4 https://www.winchshop.co.uk/products/go-cs-100-200-spare-handle
•,Regards the phone calls not being answered, I agree with you that this was not good enough and we will look into improving this service.

Many thanks

WSP Web Team